After taking reservations and keeping a well organised booking system, the Restaurant Host/Hostess is the initial contact when the guest enters the restaurant. The Host/Hostess is responsible for offering a warm, caring, genuine welcome, paving the way for an excellent dining experience.
The role plays an integral part of the flow and pace of the dining service.
Summary of Responsibilities
The beginning of the journey for the guest is to book a table – your role is to take the booking in person, via a phone call or through the online booking system.
Communication is key to an exquisite dining experience by maintaining contact with all the Hospitality departments and the guests to ensure the dining details are handled correctly. Any special requirements, special assistance or specialised service must be communicated to the Restaurant manager.
On arrival at the Lalique Restaurant the guest is greeted warmly and directed to the cloakrooms and the waiting areas such as the lounge or the bar.
Your role will also involve assisting with other positions in the restaurant as required and to maintain a clean, organised reception area.
Summary of skills required for the role
The role requires exceptional attention to detail and communication skills. With at least one year of front of house experience in a fast-paced hospitality environment.
The position requires a positive attitude and ability to work well under pressure along with the flexibility to manage and change bookings and requests. In turn the successful applicant should possess excellent written and verbal English language skills. Being a strong team player is extremely important.
Knowledge of online booking systems would be advantageous but not crucial, training will be given.
What do I get?
On completion of your probationary period, you will receive a £270 Glenturret Gift card (pro rata start date).
Your uniform is provided and laundered.
A fair tips system – paid out Monthly.
37 days holiday allowance.
Double match workplace pension and death in service assurance.
Performance bonus (Company and Personal).
Exceptional discounts in all areas of the distillery:
50% food discount within our fine dining Lalique Restaurant and Café
30% discount within the Lalique Boutique
25% discount within The Glenturret Gift Shop including wines and listed whisky.
25% discount applied to Lalique bar menus.
Fantastic career and development opportunities.
Free on-site parking.
Accommodation on relocation.
(Further discount benefits package being released in July 2022).